{"id":5595,"date":"2022-01-18T19:49:28","date_gmt":"2022-01-18T19:49:28","guid":{"rendered":"https:\/\/www.visualon.com\/?p=5595"},"modified":"2022-01-20T18:40:25","modified_gmt":"2022-01-20T18:40:25","slug":"reform-customer-service-with-video-analytics","status":"publish","type":"post","link":"https:\/\/www.visualon.com\/index.php\/latest-news\/reform-customer-service-with-video-analytics\/","title":{"rendered":"Reform Customer Service with Video Analytics"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#edeef2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first\" style=\"width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% ) * 0.66666666666667 ) );margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:30px;margin-bottom:31px;\"><h1 class=\"title-heading-left\" style=\"margin:0;\"><h1 class=\"entry-title fusion-responsive-typography-calculated\" data-fontsize=\"36\" data-lineheight=\"39.6px\">Reform Customer Service with Video Analytics<\/h1>\n<h1 class=\"epi-fontLg bwalignc\"><\/h1><\/h1><\/div><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1000\" image_height=\"600\" image_id=\"5607\" title=\"2\" src=\"https:\/\/www.visualon.com\/wp-content\/uploads\/2022\/01\/2.png\" class=\"img-responsive wp-image-5607\" srcset=\"https:\/\/www.visualon.com\/wp-content\/uploads\/2022\/01\/2-200x120.png 200w, https:\/\/www.visualon.com\/wp-content\/uploads\/2022\/01\/2-400x240.png 400w, https:\/\/www.visualon.com\/wp-content\/uploads\/2022\/01\/2-600x360.png 600w, https:\/\/www.visualon.com\/wp-content\/uploads\/2022\/01\/2-800x480.png 800w, https:\/\/www.visualon.com\/wp-content\/uploads\/2022\/01\/2.png 1000w\" sizes=\"(max-width: 970px) 100vw, 800px\" \/><\/span><\/br>\n<div class=\"fusion-text fusion-text-1\"><p><span style=\"font-weight: 400;\">When a video stops playing for any reason, providers need more data to understand video performance in order to improve viewing experiences. Buffering is only one of the QoE-related KPIs. Having the right data and analytics tools to review the severity of any error is the key to understanding the performance of a deployment. It will also help mitigate customer service inquiries and reduce response times.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Download the ebook to learn:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The simple steps to understanding the severity of an error<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The most important QoE-related KPIs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How to check your internal routines for in-house or commercial solutions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How to diagnose and fix problems quickly<\/span><\/li>\n<\/ul>\n<\/div><div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f4936-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\">\n<p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul>\n<\/div>\n<form action=\"\/index.php\/wp-json\/wp\/v2\/posts\/5595#wpcf7-f4936-o1\" method=\"post\" class=\"wpcf7-form init\" novalidate=\"novalidate\" data-status=\"init\">\n<label class=\"ebd_input\"><input type=\"hidden\" name=\"ebd_downloads[]\" value=\"5602|Reform Customer Service with Video Analytics\"><\/label><input type=\"hidden\" class=\"ebd_setting\" name=\"ebd_settings[]\" value=\"title|Reform Customer Service with Video Analytics\"><input type=\"hidden\" class=\"ebd_setting\" name=\"ebd_settings[]\" value=\"delivered_as|inline link\"><input type=\"hidden\" class=\"ebd_setting\" name=\"ebd_settings[]\" value=\"hide_form|no\"><input type=\"hidden\" class=\"ebd_setting\" name=\"ebd_settings[]\" value=\"radio|no\"><input type=\"hidden\" class=\"ebd_setting\" name=\"ebd_settings[]\" value=\"link_format|_blank\"><input type=\"hidden\" class=\"ebd_setting\" name=\"ebd_settings[]\" value=\"file_thumbnail|no\"><input type=\"hidden\" class=\"ebd_setting\" name=\"ebd_settings[]\" value=\"item_id|19347\"><input type=\"hidden\" class=\"ebd_setting\" name=\"ebd_settings[]\" value=\"form_id|wpcf7-f4936-o1\"><div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"4936\"><input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.3.2\"><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\"><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4936-o1\"><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\"><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\"><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\">\n<\/div>\n<h3>Download the ebook:<\/h3>\n<div class=\"fusion-columns\">\n<div class=\"fusion-column col-lg-6 col-md-6 col-sm-6\" style=\"margin-bottom: 30px;\"><span class=\"wpcf7-form-control-wrap your-name\"><input type=\"text\" name=\"your-name\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"FIRST NAME *\"><\/span><\/div>\n<div class=\"fusion-column col-lg-6 col-md-6 col-sm-6\" style=\"margin-bottom: 30px;\"><span class=\"wpcf7-form-control-wrap your-name\"><input type=\"text\" name=\"your-name\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"LAST NAME *\"><\/span><\/div>\n<div class=\"fusion-clearfix\"><\/div>\n<\/div>\n<div class=\"fusion-columns\">\n<div class=\"fusion-column col-lg-6 col-md-6 col-sm-6\" style=\"margin-bottom: 30px;\"><span class=\"wpcf7-form-control-wrap your-email\"><input type=\"email\" name=\"your-email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"EMAIL *\"><\/span><\/div>\n<div class=\"fusion-column col-lg-6 col-md-6 col-sm-6\" style=\"margin-bottom: 30px;\"><span class=\"wpcf7-form-control-wrap your-phone\"><input type=\"text\" name=\"your-phone\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"PHONE\"><\/span><\/div>\n<div class=\"fusion-clearfix\"><\/div>\n<\/div>\n<div class=\"fusion-columns\">\n<div class=\"fusion-column col-lg-6 col-md-6 col-sm-6\" style=\"margin-bottom: 30px;\"><span class=\"wpcf7-form-control-wrap your-phone\"><input type=\"text\" name=\"your-phone\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"TITLE\"><\/span><\/div>\n<div class=\"fusion-column col-lg-6 col-md-6 col-sm-6\" style=\"margin-bottom: 30px;\"><span class=\"wpcf7-form-control-wrap your-company\"><input type=\"text\" name=\"your-company\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"COMPANY\"><\/span><\/div>\n<div class=\"fusion-clearfix\"><\/div>\n<\/div>\n<p><input type=\"submit\" value=\"DOWNLOAD\" class=\"wpcf7-form-control wpcf7-submit\"><\/p>\n<input type=\"hidden\" class=\"wpcf7-pum\" value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}'><div class=\"fusion-alert alert custom alert-custom fusion-alert-center wpcf7-response-output alert-dismissable\" style=\"border-width:1px;\">\n<button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-hidden=\"true\">&times;<\/button><div class=\"fusion-alert-content-wrapper\"><span class=\"fusion-alert-content\"><\/span><\/div>\n<\/div>\n<\/form>\n<\/div>\n<div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% ) * 0.33333333333333 ) );margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 50px;\"><div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-3707\"><form id=\"wpforms-form-3707\" class=\"wpforms-validate wpforms-form\" data-formid=\"3707\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/index.php\/wp-json\/wp\/v2\/posts\/5595\" data-token=\"4e5649288f1aea4981b38097f2cf3193\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-3707-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-3707-field_1\">Subscribe to get the latest news <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-3707-field_1\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][1]\" placeholder=\"Email Address\" required><\/div><\/div><div class=\"wpforms-field wpforms-field-hp\"><label for=\"wpforms-3707-field-hp\" class=\"wpforms-field-label\">Email<\/label><input type=\"text\" name=\"wpforms[hp]\" id=\"wpforms-3707-field-hp\" class=\"wpforms-field-medium\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"3707\"><input type=\"hidden\" name=\"wpforms[author]\" value=\"11\"><button type=\"submit\" name=\"wpforms[submit]\" class=\"wpforms-submit \" id=\"wpforms-submit-3707\" value=\"wpforms-submit\" aria-live=\"assertive\" data-alt-text=\"Sending...\" data-submit-text=\"Subscribe\">Subscribe<\/button><\/div><\/form><\/div>  <!-- .wpforms-container --><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#edeef2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":11,"featured_media":5608,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[63],"tags":[190,195,152,176],"class_list":["post-5595","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-latest-news","tag-sportstreaming","tag-videoanalytics","tag-videoplayer","tag-videosolution"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Reform Customer Service with Video Analytics<\/title>\n<meta name=\"description\" content=\"When a video stops playing for any reason,\u00a0providers need more data to understand video performance in order to improve viewing experiences.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.visualon.com\/index.php\/latest-news\/reform-customer-service-with-video-analytics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reform Customer Service with Video Analytics\" \/>\n<meta property=\"og:description\" content=\"When a video stops playing for any reason,\u00a0providers need more data to understand video performance in order to improve viewing experiences.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.visualon.com\/index.php\/latest-news\/reform-customer-service-with-video-analytics\/\" \/>\n<meta property=\"og:site_name\" content=\"VisualOn\" \/>\n<meta property=\"article:published_time\" content=\"2022-01-18T19:49:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-20T18:40:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.visualon.com\/wp-content\/uploads\/2022\/01\/3-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@visualoninc\" \/>\n<meta name=\"twitter:site\" content=\"@visualoninc\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.visualon.com\/#website\",\"url\":\"https:\/\/www.visualon.com\/\",\"name\":\"VisualOn\",\"description\":\"Enjoy High-Quality Multimedia Anywhere\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/www.visualon.com\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.visualon.com\/index.php\/latest-news\/reform-customer-service-with-video-analytics\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.visualon.com\/wp-content\/uploads\/2022\/01\/3-1.png\",\"width\":800,\"height\":600},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.visualon.com\/index.php\/latest-news\/reform-customer-service-with-video-analytics\/#webpage\",\"url\":\"https:\/\/www.visualon.com\/index.php\/latest-news\/reform-customer-service-with-video-analytics\/\",\"name\":\"Reform Customer Service with Video Analytics\",\"isPartOf\":{\"@id\":\"https:\/\/www.visualon.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.visualon.com\/index.php\/latest-news\/reform-customer-service-with-video-analytics\/#primaryimage\"},\"datePublished\":\"2022-01-18T19:49:28+00:00\",\"dateModified\":\"2022-01-20T18:40:25+00:00\",\"author\":{\"@id\":\"https:\/\/www.visualon.com\/#\/schema\/person\/fa94bb8bfc8063cd052909564c66e646\"},\"description\":\"When a video stops playing for any reason,\\u00a0providers need more data to understand video performance in order to improve viewing experiences.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.visualon.com\/index.php\/latest-news\/reform-customer-service-with-video-analytics\/\"]}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.visualon.com\/#\/schema\/person\/fa94bb8bfc8063cd052909564c66e646\",\"name\":\"savi\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.visualon.com\/#personlogo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/3c930b14f1b017158c663cee3068edd3?s=96&d=mm&r=g\",\"caption\":\"savi\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/www.visualon.com\/index.php\/wp-json\/wp\/v2\/posts\/5595","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.visualon.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.visualon.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.visualon.com\/index.php\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.visualon.com\/index.php\/wp-json\/wp\/v2\/comments?post=5595"}],"version-history":[{"count":6,"href":"https:\/\/www.visualon.com\/index.php\/wp-json\/wp\/v2\/posts\/5595\/revisions"}],"predecessor-version":[{"id":5635,"href":"https:\/\/www.visualon.com\/index.php\/wp-json\/wp\/v2\/posts\/5595\/revisions\/5635"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.visualon.com\/index.php\/wp-json\/wp\/v2\/media\/5608"}],"wp:attachment":[{"href":"https:\/\/www.visualon.com\/index.php\/wp-json\/wp\/v2\/media?parent=5595"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.visualon.com\/index.php\/wp-json\/wp\/v2\/categories?post=5595"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.visualon.com\/index.php\/wp-json\/wp\/v2\/tags?post=5595"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}