Reform Customer Service with Video Analytics

When a video stops playing for any reason, providers need more data to understand video performance in order to improve viewing experiences. Buffering is only one of the QoE-related KPIs. Having the right data and analytics tools to review the severity of any error is the key to understanding the performance of a deployment. It will also help mitigate customer service inquiries and reduce response times.

Download the ebook to learn:

  • The simple steps to understanding the severity of an error
  • The most important QoE-related KPIs
  • How to check your internal routines for in-house or commercial solutions
  • How to diagnose and fix problems quickly

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