Reform Customer Service with Video Analytics
When a video stops playing for any reason, providers need more data to understand video performance in order to improve viewing experiences. Buffering is only one of the QoE-related KPIs. Having the right data and analytics tools to review the severity of any error is the key to understanding the performance of a deployment. It will also help mitigate customer service inquiries and reduce response times.
Download the ebook to learn:
- The simple steps to understanding the severity of an error
- The most important QoE-related KPIs
- How to check your internal routines for in-house or commercial solutions
- How to diagnose and fix problems quickly